Delivery Information

We use a number of different couriers, the website will show the available services depending on the products in your basket and the delivery destination.

Typical Delivery Cost (Retail customers delivering to mainland UK)

*** Limited Time Offer ***
ORDERS OVER £75 – FREE DELIVERY (Make an order with value over £75 and we'll cover the delivery cost)

Under 1kg - £5 - Sent via APC overnight*
Up to 25kg - £7 - Sent Via DHL Overnight*
Over 25kg (Multiple Boxes) - £7 per 25kg – Sent Via DPD Overnight*
For larger orders, pallet delivery options will become available when this becomes the cheapest rate.

Trade Customer Delivery Rates (UK Mainland)

All liquids – Post Free
Due to the narrow margins on some powdered and pellet products, we cannot offer the free delivery promotion, these are chargeable at £7 per 25kg, or pallet rates available when they become the cheapest rate.
Please add all products to your basket for a shipping calculation.

EU Customers

We can no longer send products to customers in the EU direct from the UK.
Good news! We now have an EU distribution hub located in Frankenthal, Germany.
We have a limited range of products available, with more products being exported early 2022.
For more information regarding available products and prices, please email sales@bafint.com
BAF International website is under development and should be online by Spring 2022

Rest of the World

Please email info@britishaquafeeds.co.uk for a shipping quote

*Once dispatched, sent on an overnight service but we cannot guarantee next day delivery.

*** Please note, all services will require a signature by the customer. If no one is available to sign for the delivery the please add a note to the order with any delivery instructions. ***

British Aqua Feeds Cannot take any responsibility for parcel(s) that go missing or are stolen after requesting that they be left / or left with a neighbour. We recommend that where possible deliveries are always made to an address where somebody is able to sign for them.

Our aim is to offer the best available service to our customers from start to finish every time. From the advice we give and the quality of service we offer to all customers, passing on through the third parties (Credit services / Couriers / Post and Packers) we employ to deliver this through to the customer.

Any dates or delivery period shall be considered as indicative only, we will always aim to get the product despatched as quickly as possible (if in stock usually within 48hrs).

If despatch is delayed for any reason the customer will receive an email or correspondence explaining the situation and giving a real time expected availability and delivery period.

If we cannot despatch goods to you within 7 days of the order, we will notify you by email or phone with alternative options available (Sent through as soon as available, alternatives arranged, cancellation of part of the order, despatch of part of the order, refund of monies for goods unavailable). If requested we will cancel part or all of the order and refund all monies owed in full.

British Aqua Feeds Ltd supplies goods worldwide, all goods are despatched fully insured using secure and trusted couriers. In certain circumstances, an additional postage surcharge has to be levied on our standard postage charges. This is usually due to the size of the items involved or the high cost of the item. We understand that all customers are concerned about how the goods are put in transit to them, so we keep postage as real as it can be. To maximise parcel security and efficiency we therefore have to tailor the service we offer to suit all needs.  The most effective way is to offer a substantially discounted postal service across the board with additional securities put in place for individual items. Under no circumstances would this be added on without the customer knowing, each item that has this surcharge is clearly identified in the product description and again on the final checkout confirmation page


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