Our aim is to offer the best available service to our customers from start to finish each time. From the advice we give and the quality of service we offer to all customers, passing on through the third parties (Credit services / Couriers / Post and Packers) we employ to deliver this through to the customer.
Any dates or delivery period shall be considered as indicative only, we will always aim to get the product despatched as quickly as possible (if in stock usually within 48hrs).
If despatch is delayed for any reason the customer will receive an email or correspondence explaining the situation and giving a real time expected availability and delivery period.
If we cannot despatch goods too you within 7 days of the order, we will notify you by email or phone with alternative options available (Sent through as soon as available, alternatives arranged, cancellation of part of the order, despatch of part of the order, refund of monies for goods unavailable). If requested we will cancel part or all of the order and refund all monies owed in full.
British Aqua Feeds Ltd supplies goods worldwide (EU See below), all goods are despatched fully insured using secure and trusted couriers. In certain circumstances, an additional postage surcharge has to be levied on our standard postage charges. This is usually due to the size of the items involved or the high cost of the item. We understand that all customers are concerned about how the goods are put in transit to them, so we keep postage as real as it can be. To maximise parcel security and efficiency we therefore have to tailor the service we offer to suit all needs. The most effective way is to offer a substantially discounted postal service across the board with additional securities put in place for individual items Under no circumstances would this be added on without the customer knowing, each item that has this surcharge is clearly identified in the product description and again in the final checkout confirmation page
Good news! We now have an EU distribution hub located in Frankenthal, Germany.
For more information regarding available products and prices, please email firstname.lastname@example.org
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